Privacy Policy

Effective Date: 01/12/2025

Last Updated: January 12, 2025

TEKA Communications Inc. (the “Company”), operator of the TEKA Communications services (the “Service”), is committed to maintaining strong privacy protections for its users. This Privacy Policy (“Privacy Policy”) explains how we collect, use, safeguard, and disclose information you provide when using our website and services, and helps you make informed decisions about your privacy.

I. DEFINITIONS

For purposes of this Privacy Policy:

  • “Site” refers to the Company’s website at www.tekacommunications.com

  • “Service” refers to the Company’s communication automation services, including AI-assisted messaging, text messaging, email communication, and digital engagement tools accessed via the Site

  • “You” refers to any user of the Site or Service

  • “We,” “us,” “our” refer to TEKA Communications Inc.

By accessing our Site or using our Service, you agree to this Privacy Policy and our Terms of Use and consent to the collection, use, and disclosure of your information as described herein.

II. INFORMATION WE COLLECT

We collect both Non-Personal Information and Personal Information.

A. Non-Personal Information

Non-Personal Information does not identify you personally and may include:

  • Browser type and version

  • Device type and operating system

  • IP address

  • Pages visited, time spent, and interaction data

  • Referring and exit URLs

  • General usage statistics and preferences

This information is used to analyze trends, improve functionality, and enhance user experience.

B. Personal Information

Personal Information includes information you voluntarily provide, such as:

  • Name

  • Email address

  • Business name

  • Contact details

  • Information submitted through forms, onboarding processes, or service communications

For clients using our Service, this may also include communication-related data generated through platform use.

III. INFORMATION COLLECTED VIA TECHNOLOGY

To operate and improve our Service, we may collect information through cookies and similar technologies, including:

  • User preferences and settings

  • Session data for navigation continuity

  • Interaction history within the Service

  • Login and authentication data

  • Device and browser compatibility information

  • General geographic location (non-precise)

Cookies are stored on your device and help us deliver a secure, efficient, and personalized experience. You may disable cookies through your browser settings, though some Site features may not function properly.

IV. HOW WE USE INFORMATION

We use Personal and Non-Personal Information to:

  • Provide, operate, and maintain the Service

  • Respond to inquiries and deliver customer support

  • Facilitate AI-assisted messaging, automation, and communication workflows

  • Improve performance, features, and user experience

  • Send service-related updates or notices

  • Send marketing or promotional communications (with opt-out options)

  • Detect, prevent, and address technical or security issues

  • Comply with legal obligations and enforce our Terms of Use

V. SHARING AND DISCLOSURE OF INFORMATION

A. Personal Information

We do not sell, rent, or trade Personal Information.

We may share Personal Information only in the following circumstances:

  • Service Providers: Trusted third-party vendors assisting with hosting, analytics, messaging delivery, or operational support, all contractually required to protect your data

  • Legal Compliance: When required by law, regulation, court order, or governmental request

  • Business Transfers: In the event of a merger, acquisition, restructuring, or asset sale, where the acquiring entity will continue to honor this Privacy Policy

B. Non-Personal Information

Aggregated or anonymized Non-Personal Information may be shared for analytical or business purposes and does not identify individual users.

VI. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption, access controls, and secure infrastructure.

While we take reasonable precautions, no system is completely secure. By using the Service, you acknowledge this risk. You are responsible for maintaining the confidentiality of your login credentials and logging out after each session.

VII. USER RIGHTS AND CHOICES

You have the right to:

  • Access the Personal Information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your information where legally permitted

  • Opt out of marketing or promotional communications at any time

Administrative or service-related communications may still be sent even if you opt out of marketing messages.

VIII. MINORS

The Service is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If you believe a minor has provided information to us, please contact us so appropriate action can be taken.

IX. THIRD-PARTY LINKS AND INTEGRATIONS

The Service may contain links to or integrate with third-party websites, platforms, or tools. TEKA Communications is not responsible for the privacy practices or content of third-party services. Users are encouraged to review third-party privacy policies independently.

X. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Material changes will be posted prominently on the Site or communicated where appropriate. Non-material changes take effect immediately upon posting.

XI. CONTACT US

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us:

Business Name: TEKA Communications

  • Website: www.ticacommunications.com

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